Damaged Products Policy
04 / 2013
1. Damaged/ Defective Product
If your product proves to be defective, although is has been used properly (in accordance with the written Handling Care,
Operating and Installation instructions supplied with it), during the warranty period, the product will be repaired, or at
Project Z´s option replaced free of charge.
No product defect occurs, if the product is operating according to the specification.
2. Product Damaged in Transit
Project Z is not responsible for any damages that may occur during transportation. Once the product is loaded on a truck
and the bill of lading is signed then Project Z has been released of responsibility and the forwarder assumes responsibility.
It is your responsibility as ‘’The Customer’’ to inspect the material prior to unloading product:
If damage is noticed:
a. Write all the damages on the bill of lading as soon as you receive the damaged product before giving the paper work back
to the driver of the forwarder. It is also your responsibility to take pictures of the damaged product as you will need these for
the claims process.
b. You should contact the forwarder immediately to start the claims process.
c. Please keep in mind that it is in your best interest to receive the damaged product rather than to send it back to Project Z.
This will speed the claims process up because the adjuster for the forwarder can come directly to the delivery site and this
product does not have to go back through terminals after the damage has occurred.
d. Project Z will be available to help you resolve your problem, only for technical requests and if you need paperwork from us.
e. In the case that something will need to be replaced, Project Z requests that you submit a new purchase order to process
this request. This will expedite the process.
3. Interior Damage / Loss
Any interior damage/loss of the product needs to be reported to Project Z within fourteen calendar days from the delivery date.
Written notice should be provided to Project Z describing the nature and extent of the dam-age/loss so a credit memo can
4. Other Product Issues/ Problems
In the event it seems that other problems exist with the product, Project Z should be notified as soon as possible.
In such case Project Z request a detailed written failure report and/ or will need a sample (of the damaged product)
5. Return of Defective Product
The product shall be delivered at customer´s own risk (freight prepaid) to Project Z. The product to be resend to Project Z
has to be packed properly by using exclu-sively the original package. Our RMA Terms apply.
6. Return of Repaired Products or Replacements
Project Z will send back a repaired product and/ or replacement product free of charge if warranty applies. If the product is
out of warranty Project Z is not responsible for any transportation and will inform about the pickup details.
7. Waiver of Warranty
Warranty does not cover the following items, and repair charges are to be paid, even for defects occurring within the
(a) Any defect that occurs due to mishandling (such as an operation performed that is not mentioned in the Handling Care,
installation requirements or other sections of the instructions, etc.).
(b) Any defect that occurs due to repair, modification, cleaning, opening of the product etc. performed by any-one other
than Project Z or a Project Z authorized service station.
(c) Any defect or damage that occurs due to transport, a fall, shock, etc. after purchase of the product.
(d) Any defect or damage that occurs due to fire, earthquake, flood damage, thunderbolt, other natural disasters,
environmental pollution and irregular voltage sources.
(e) Any defect that occurs due to careless or improper storage (such as keeping the product under conditions of
high temperature and humidity, near insect repellents such as naphthalene or harmful drugs, etc.), improper
(f) Any defect that occurs due to exhausted batteries, etc.
(g) Any defect that occurs due to water, sand, mud, etc. entering the inside of the product casing.
(h) When any alterations whatsoever are made to the Warranty Certificate regarding the year, month and date of
purchase, the customer’s name, the dealer’s name, and the serial number.
(i) When proof of purchase is not presented with this Warranty.
(j) When wrong installation materials and/ or components, such as loudspeakers or input devices are used.
(k) When the product occurs with pixel errors within the specified and permitted area. Pixel errors can be seen as
light or dark areas on the screen. This phenomenon is due to the characteristics of the LCD/ LED panel. The panel
is only defective if there are more than two pixel errors when the product is started up for the first time.
(l) When the (front-)glass of the LCD/ LED panel inside the product is broken.
(m) Allowable Measurement, Treatment and Coating tolerances of the product´s glass or mirror, as defined in the
(n) Returned products which are not packed properly or are not packed in the original/ origin Project Z package. This is
in accordance with our quality assurance directive, since it is impossible to identify if damages have occurred during
transportation or not. We are forced to send all inappropriately packed products back to you at your own costs.